Telephone Etiquette For Secretaries

If you use a new secretary, you should teach your secretary a good telephone etiquette and gradually instil all the essentials to her.

The first thing to do is to ask her not to participate too much in your phone, so that you can hardly contact the caller directly.

For this reason, as her boss, you should at least provide her with the following list: Mr. Hu, your closest relatives, family members, friends, doctors and teachers.

Those who can get in touch with you immediately.

After receiving such a call, the Secretary will say, "I know the boss wants to talk to you right away."

Your key customers, if you have time, talk to them.

If there is no time, the secretary should say, "I know that the boss wants to hear from you. He is receiving another long distance call. I will tell him to call you back when he is finished."

People who don't want to answer the phone -- the Secretary said, "I'm sorry, the boss is still in a meeting, and he has no time to answer the phone.

So I can only suggest that you write a letter to you and send it to the office.

At the same time tell the Secretary, don't let anyone wait for more than 15 seconds. If you have to stay longer, tell him to call the caller and you will call him back in a few minutes.

Then it is necessary to do so.

Besides, you should teach your secretary how to pfer the call to other people.

In other words, let her know more about the company and what people are responsible for, so that when you are away, she will be able to refer the phone to other people who are also capable of solving such problems.