Answer The Phone With "Heart"

1. be sure to give cordial greetings, clearly show the company and yourself, and express the willingness to serve.

The best hearing position is 2..

The 3. voice is sincere, smiling, with the word "heart", and the phone calls for customers to feel your friendliness.

4., listen attentively, articulate, show confidence and enthusiasm, and let the other person feel that you are very kind.

The 5. subjects were processed according to the telephone inquiries.

6., give a clear answer, let the customer be respected (become VIP).

If you want to keep your partner waiting on the phone for a special reason, apologize immediately and explain the reason briefly. 7..

8. avoid talking or having bad emotional reactions on the phone.

The 9. attitude is sincerity, patience and concentration.

At the end of the 10. call, don't forget to thank each other for your listening and advice, and apologize for the inconvenience.