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Daily Business Contacts

2009/4/1 16:06:00 41982

(1) face to face

Reception

Tie instrument

It is very thoughtful of our superiors to visit and receive.

We should listen carefully to our leaders' work and listen to them carefully; leaders should know the truth and answer them truthfully; for example, if our leaders come to condolence, we must express our sincere thanks.

When leaders leave, they should get up and send each other and "goodbye" to each other.

The reception should be warm and warm at the lower level.

In addition to receiving a courtesy ceremony, we should listen carefully to the problems we have reflected, and answer them promptly.

After the visit, you must get up and deliver.

(two) telephone

Reception

Ceremony

Basic requirements for telephone reception:

Etiquette: etiquette and etiquette, business visit etiquette

How much do you know about conference etiquette?

(1) when the telephone rings, pick up the phone and first report to the house, then ask the intention of the other party.

(2) telephone communication should carefully understand the intentions of the other party, and make necessary duplication and echoing of each other's conversations, in order to show positive feedback to the other side.

(3) telephone records should be provided, and important telephone calls should be recorded.

(4) when the content of the phone is finished, wait for the other party to finish the conversation, and then end with "goodbye".

When the other person put down the microphone, he lowered himself to show his respect for the other person.

(three) etiquette in introductions

The guests who come to the office to meet the leaders are usually presented and introduced by the office staff.

On the way to guide the guest to lead the office, the staff should walk a few steps away from the front left side of the guests.

During escorting the guests to see the leader, do not just walk in a quiet way. You can speak some decent words at random or introduce the general situation of the unit.

Leading in

Office

Before knocking at the door, permission is allowed to enter. Do not rush into the room. Knock on your fingers and tap your fingers.

After entering the room, you should first greet the leader in the room and introduce the guest to the leader. When introducing, pay attention to the wording, apply hand gesture, but do not point fingers at the other party.

The order of introduction is generally to introduce the low and light status to the senior and senior; introduce the male comrade to the lesbian; if several guests visit at the same time, they should be introduced in sequence according to their duty.

When you walk out of the room, you should be natural and generous, keep a good posture. After going out, you should return to the door gently.

(four) travel by bus

The staff of the office should pay attention to accompanying leaders and guests when they go out.

(1) let the leaders and guests first go on and after themselves.

(2) to open the door of the car voluntarily and hand it in to sign the door after the leaders and guests have settled down. The right door of the general vehicle is for the upper, the first and the respecting. Therefore, we should first open the right door and avoid using too much force when closing the door.

(3) the seat on the bus is very particular. Generally speaking, the right side is the upper one and the left one is the lower one.

When guests are accompanied, they must sit on the left side of the guests.

(five) delivery and connection

Delivery and receiving are common behaviors in life.

The basic requirement of etiquette is respect for others.

Therefore, we must express our respect for each other with our hands.

For example, when sending a business card, the two sides often exchange each other after introducing their acquaintance.

When you hand in your business card, hand it on with both hands respectfully, and the front side of the card should be opposite to the other party.

When accepting others' business cards, they should also use their hands in a respectful way.

Once you have received your business card, you should read it carefully or consciously talk about the contents of your business card. You can't take your business card, then you can not see it, then you can put it in your pocket or throw it everywhere.

(six) conference etiquette

The general etiquette of the conference mainly includes the following points:

(1) the notice should be clarified tomorrow.

(2) the conference notice should be issued.

The meeting notice must include the time of the meeting, the place of the meeting, the theme of the meeting and the participants.

It is necessary to send a notice in advance so that participants can be prepared.

(3) arrange the venue.

The size of the venue should be determined according to the contents of the meeting and the number of participants.

If the venue is not easy to find, a roadmap should be attached to the venue for guidance.

(4) the time for meetings should be tight.

The "marathon" type of long meeting is often written on long reports, but there is a continuous yawn.

Therefore, the "short and vigorous", the effective use of time, to discuss substantive issues, should be regarded as a very important part of the ceremony.

(5) welcome etiquette.

For some large or medium-sized meetings, the attendees should conscientiously do the job well.

In general, a meeting group should be formed before the meeting to deal with the problems.