3700 Yuan Armani Casual Shoes Peel Off After Half A Month&Nbsp; The Merchant Said That It Was Not A Quality Problem

On January 25, the news was worth 3700 yuan Armani casual shoes After wearing for half a month, the vamp peeled off. The merchant thinks that the shoes peeling is caused by improper use of consumers, and will not return or replace them. Finally, under the mediation of the industrial and commercial personnel, the merchants gave free repair, and gave consumers a discount of 370 yuan.

At the beginning of January, Mr. Wang bought a pair of Armani casual shoes at a franchise store in the city, with the current price of 3700 yuan. After wearing the shoes for half a month, he accidentally noticed that the surface of the shoes was peeling off. Immediately, he took his shoes to exclusive shop Request a return. The store staff did not accept the return and replacement request, and Mr. Wang complained to the industrial and commercial department. On the same day, industrial and commercial personnel organized both parties to mediate.

During the mediation, the merchants believed that the peeling of this pair of Armani casual shoes was not necessarily a quality problem, but might be caused by improper use of consumers, so they could only repair them instead of returning them. Consumers firmly believe that there is a problem with the quality of shoes. Unable to determine whether there is a quality problem with the shoes, consumers are also unwilling to spend money to send the shoes to the authoritative department for inspection, and mediation was once in a deadlock.

Finally, according to the relevant provisions of the "Three Guarantees" Interim Measures for Shoes in Zhejiang Province, the industrial and commercial personnel believe that the franchise stores should do a good job in after-sales service regardless of whether there are quality problems with shoes. After mediation, in addition to providing free repair, the merchants expressed their willingness to sell the shoes at a discount of 9%, and returned 370 yuan to consumers at one time.