Who Does The New Adidas Wear For 10 Months?

In July 2012, Mr. Su was in a shopping mall.

The store bought a pair of sneakers. After wearing it for five or six times, they washed it with water. The result was no more than two days, and the shoe cracked a 10 centimeter hole.

After more than a month's negotiations, Adidas store made the final reply: new shoes are open to glue, which are caused by people's water, not quality problems, and they do not agree to return products.

Public opinion

New shoes wear five or six times, "crack" up to 10 cm.

In July 2nd, Mr. Su bought a pair of model V23143 sports shoes at a Adidas store in a shopping mall. The original piece was 680 yuan, and the price was 449 yuan after the discount.

Mr. Su said the new shoe style was not suitable for everyday wear, but he only wore it five or six times at weekends.

In September 17th, because his shoes were stained with mud, Mr. Su cleaned the shoes with his shoe brush and dipped the water. As a result, in September 19th, both sides of the shoes appeared glue problems, one of which was 10 centimeters long.

In September 20th, Mr. Su came to the Adidas store. The clerk said that the shoes could be repaired free of charge within 3 months and three bags, but they could not be replaced.

Exchange for resistance

Quality inspection is called "performance failure" and can only be maintained without replacement.

Mr. Su said that after the negotiations failed, the clerk left the shoes and said he needed to get them.

The city quality inspection institute will conduct a test before giving a reply.

In September 28th, the clerk showed Mr. Su a quality inspection report issued by the Ji'nan product quality supervision and Inspection Bureau.

On the column of identification results, it is written that the shoe is opened in three packages, and its appearance is checked. The property can be malfunction, which is within the scope of free maintenance within the three package period.

Mr. Su said, the clerk said that the product should be returned according to the results of the quality inspection report. The shoes do not meet the requirements of the goods returned, and can only be returned to the factory for repair.

However, as for what is "performance failure", the clerk himself is not sure.

Subsequently, Mr. Su landed on Adidas's official website and saw in his column "seventh products of the Adidas China products after-sales service guide" that there was a serious degumming in the 3 months (except for the side seam). The original authorized dealer will be replaced free of charge.

However, the

There is no clear standard on "serious degumming".

Final negotiation

Businessmen insist on not returning products, customers question shoes "too delicate".

In October 17th, the reporter came to the Adidas store.

Ms. Wang, a salesperson, showed the Adidas sports shoes maintenance instructions, which said, "do not wash water directly, please wipe them with wet cloth."

"Shoe glue should be caused by water, not a quality problem."

Ms. Wang said that although it is not clear that shoes can not touch any water, it should be avoided to wear or soiled for too long on rainy days.

Subsequently, Ms. Wang also called the head of Adidas headquarters. After asking the size of the glue, the manager agreed to change a new pair of shoes for the customer free of charge.

"You can split it with water and make it too", "Mr. Su said." at that time, the clerk did not tell himself that the new shoes could not be washed with water. Even if he spent tens of dollars on a pair of sports shoes, he had never heard that he could not dip in the water brush.

Mr. Su worried that the new shoes would be replaced again, insisting on the return, but the clerk refused.

Finally, the two sides failed to reach an agreement.