Buyers Online Shopping Custom "Spring Festival Evening Dress" Clothing Can Not Be Returned.

The product will not be replaced.

In the third year of the lunar new year, Cao Li, a citizen, told the newspaper "3. 15 rights protection hotline". He ordered a Taobao hot spring evening Jia Ling, the same purple sheep jacket, on the Internet, and the price was 108 yuan.

In order to avoid sales risks, businesses require buyers to pay 10 yuan deposit first, and then find factories in mass production, customized cycle is half a month.

A few days ago, clothes had been sent in advance, but Cao Li found that the upper part of his clothes was not as good as he imagined.

A thousand miles away.

She put forward a return, but businesses said: custom products, no refund.

Reporters learned that the CCTV Spring Festival Gala in the year of the sheep, besides WeChat, shook and robbed red envelopes, as well as all kinds of costumes recently sold in the hot spring festival.

During the two or three days after the Spring Festival Gala, all kinds of "Spring Festival Gala" products have been sold in online stores.

Some of the high imitation products such as "Jia Ling's purple purple dress", "Karen Mok's long dress", "Bao Lei's same dress", "mascot Yang Yang" and so on are selling well in the online shop. The price of these same clothes differs by several times.

The reporter saw that the lowest price of Jia Ling's jacket was 19 yuan, the highest price was 699 yuan, and the difference was 36 times.

The price of Karen Mok's dress ranged from 456 yuan to 1988 yuan.

It is true that many businesses that sell "Spring Festival Gala" are only allowed to make a reservation. After the deposit is paid between 10 yuan and 50 yuan, they will be organized and sold on a specified date.

Excluding Custom goods

Then, if the Spring Festival Gala is custom-made,

When they arrive, they don't want it. Is it true that they can't return it as businessmen say?

Reporters learned that, according to the provisions of the new "consumer law", online merchandise operators sell goods, consumers have the right to return goods within 7 days from the date of receipt of the goods, and do not need to explain reasons.

However, some special online shopping products can not enjoy this provision, including customized, fresh, perishable, online downloading or consumer packaged video products, computer software and other digital goods, delivered newspapers and periodicals.

Regarding this, lawyer of the first gang cloud of Shaanxi LAN Guang law firm said that if the consumer explicitly told the seller to make a custom product on the Internet, and asked the consumer to pay the deposit, the two sides also agreed on that, so long as the goods had no quality problems, merchants could refuse the consumer's return requirements.

City Consumers Association reminded that when buying the "Spring Festival evening Festival" and "custom-made goods", the public must choose a reputable brand businessman, so as not to encounter the problem of safeguarding rights.