How To Deal With The Critical Customers?

As a store manager, not only do they need to understand why customers are tough, indifferent and arrogant, but also teach their salesmen to treat their customers with a sense of crafty, indifference and arrogance, and take corresponding countermeasures to let customers pay for the final payment and harvest customer praise.

Then, how can customers pick holes in their problems?

Business ability and even seemingly unreasonable demands, difficult or even impossible to meet the requirements, or problems that can not be solved; in the purchase, customers overemphasize the details of goods or services, pick and choose, pursue perfection, do not let go of any defects or defects in the process of goods or services; after buying, find some improper reasons to ask for replacement, or even have no reason to return.

There are three reasons why customers are tricky and picky.

First, the awareness of customer rights protection is getting stronger and stronger, which is not careless to the extent that it may damage its consumer interests, and even to the level of calculating.

Some customers even have trouble finding things, magnifying small problems, deliberately finding fault, and making unreasonable demands.

Second, customer needs are individualized.

The fastidious choice of commodities has gone beyond conventional demand.

Its concern is not only about the quality of products, but also every commodity element such as style, color, specification and so on.

Third, customers are pursuing perfection, and more and more attention is paid to the details of goods and services, and the standards are getting higher and higher. Even shops can not meet their needs at all.

In fact, just endure the customer's fastidious and

It is possible to have a successful sale.

In the face of picky customers, do not complain, nor accuse, not even "tit for tat, eye for eye", but be patient.

At the same time, a clear, reasonable and clear explanation is given to customers who do not understand, do not understand or understand the goods or services, which can eliminate the "ignorance" and "misunderstanding" of customers, and finally let customers accept them.

In addition, in the process of contacting customers, we should have a thorough understanding of the defects of customers' belief in goods or services, and solve this shortcoming for customers, or help customers eliminate their shortcomings. It is logical for customers to buy and consume.

It is very difficult to deal with it, but even to the point of "picking a bone in an egg".

However, customers should not give up because they are too crafty.

If so, the shop will offend a circle of people.

As a shop keeper, you must realize this: when you lose a customer, the friends and family around you will be lost. This is a group of up to 250 people.