In Service Complaints, Online Shopping Is Still Ranked Number One.

Yesterday, SAIC issued an analysis of consumer complaints and advisory services in 2015.

Among them, among the ten hotspots of consumer complaints, the top two complaints are mobile phones, automobiles and parts.

In terms of service complaints, online shopping still ranks first, which is 77.67 times higher than the end of 11th Five-Year.

In recent years, the number of mobile phone consumers has been growing, and the number of new mobile phone users has been increasing. In 2015, the number of domestic mobile telephones has exceeded 500 million.

The rapid growth of mobile phone consumption disputes also remain high.

In 2015, there were 122 thousand and 800 complaints from mobile phones, an increase of 9.7% over the past 7 years.

Class complaint is the first.

Quality, after-sales service and contract are the main problems of mobile phone complaints.

The problem of consumer complaints is concentrated on: mobile phones are prone to black screen, crash, signal instability and other performance failures. After repair cycle is long, failure to fulfill the "Three Guarantees" obligations of mobile phones; some dealers sell counterfeit and refurbishing machines.

In addition, in 2015, 75 thousand and 700 complaints of automobiles and components increased by 37.3% compared with the same period last year. The average number of complaints per ten thousand cars sold was 30.76, representing a 1.74 fold increase compared with the end of 11th Five-Year.

The problem of consumer complaints is concentrated on: after paying the deposit, they were told that they could not handle loans, overdue cars, old cars, new cars, etc.; the delay in vehicle maintenance, the poor quality of maintenance at designated repair points, and troubleshooting of multiple repairs could not be ruled out.

According to the data of the General Administration of industry and commerce, 2015

Complaints were 145 thousand and 800, an increase of 87.3% over the same period, an increase of 77.67 times compared with that in 2010.

From the point of complaint, the quality of online shopping products and false propaganda are prominent.

The problem of consumer complaints is concentrated on: the quality of goods is not up to standard, the products are fake and shoddy products, false promotions, merchants refuse to implement the "seven day no reason to return goods" regulation, the object is not consistent with the propaganda, personal information is leaked, delivery delays and so on.